OSYRIS Policy
Returns & Refunds
Research products are final sale, with limited exceptions for OSYRIS shipping errors.
No returns on opened products
Due to the nature of research materials, opened, used, or tampered items are not eligible for return.
Shipping error exceptions
If OSYRIS ships the incorrect item, contact support with the order number before opening the product.
Documentation first
Keep packaging, photos, and order details available so the team can review the issue cleanly.
